#3 — report for internal circulation
WRTG 394 students,
Please read the
following scenario. Then complete the writing assignment described
Green Wave Landscape
You are the
operations manager for Green Wave Landscape Management, a provider of
residential and commercial landscape maintenance. You have a substantial
number of customers in your metropolitan area. Due to the increase of
business in the summer, you must hire additional employees. This year, you
hired six new employees.
Henry Stewart is
your most valued customer because he is a prominent real estate agent and
refers many of his clients to your company. He recently had his homeâs trees
and shrubs sprayed for insects by your company.
received the following letter from Mr. Stewart:
August 18, 2014
Dear Green Wave,
I have been a customer of yours for five years and have sent you innumerable
customers. And you have the nerve to send over two bozos to spray my yard.
Those two idiots have killed over $2,000 in prize fish. Additionally, they
were rude. As you may or may not know, I raise expensive koi in my fishpond.
Whenever your people spray my shrubs and trees, they have been asked to cover
the pond. I assumed people in your profession would know how to do that without
being told. Obviously, I was wrong.
I am terminating my service with Green Wave, effective today. I demand
immediate restitution for my dead fish. If payment is not forthcoming, I will
see you in court.
In addition to the
letter, you also discover that Mr. Stewart has posted scathing commentary on
your blog. He has posted the same complaint and request for remuneration
publicly. Now you have a public relations crisis.
investigation, you discover that Tom Harrelson, field manager in charge of
assigning workers to the various job sites, sent two new workers to the
Stewart residence. The accident at the Stewart residence probably occurred
because these new workers were sent alone. Your company policy is to pair new
and experienced employees on work assignments.
Please write an
analytical report in memo format for internal circulation to your companyâs
president, Ms. Sarah Robinson.
Your report should
provide any necessary narrative background on the situation, explain what
went wrong, and provide recommendations to prevent it from happening again.
Was this an isolated incident attributable to a field manager who failed to
follow company policy? Alternatively, are there deeper causes related to your
companyâs communication processes, training and hiring policies?
In constructing this
report, you can get creative and construct possible problems that may not be
apparent in the scenario described above. For example, you can construct
communication problems for the company, even though the scenario above does
not specifically mention communication problems in the company. Or you can
construct hiring problems and weaknesses if you would like to.
Strategies to Consider
for this Assignment:
Please click.nku.edu/%7Efordmw/memo.htm”>here to access Matthew Ford’s advice on writing reports in memo
format. Or use this link!!! http://www.nku.edu/~fordmw/memo.htm
Please click.google.com/site/theresedavissbusinessportfolio/informal-analytical-report”>here for a sample analytical report in memo
format. Or use this link!! https://sites.google.com/site/theresedavissbusinessportfolio/informal-analytical-report
Please click.cengage.com/school/digitools/corpview/Mission-CriticalFunctions/CorpCommunications/memoreports.htm”>here for additional guidelines in writing a report
in memo format. Or use this link!! http://www.cengage.com/school/digitools/corpview/Mission-CriticalFunctions/CorpCommunications/memoreports.htm
Please click.algonquincollege.com/coursemat/kinneya/irMEMORANDUM.htm”>here for a sample report in memo format from
Algonquin College. Or use this link!!
Length:4 to six pages, single-spaced, should be sufficient in
completing this analytical report. A suggested word count might be 1000-1400
words. Your goal is to inform the president of the occurrence and provide
recommendations to prevent it from happening again.
Attachments:Actions for the Executive SummaryWRTG 394 students,Please watch the following video. HERE IS THE LINKIt reviews some of the principles and strategies in writing an executive summary.Please post a draft of your executive summary for your final report. This might be a very rough draft of the executive summary. The purpose of this discussion topic is to get you started in thinking through your executive summary. Another goal of this discussion topic is to allow your fellow students to see the topic on which you are writing your report and the possible conclusions you might have come up with.Please note that your executive summary might change quite a bit when you eventually submit a draft of your report.
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