Ab221 seminar | English homework help

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

have you or anyone you know attended a communications

 

seminar provided by an employer? If

 

so, in what ways was it more or less effective than

 

training that used other approaches?

 

2. Recount a situation you participated in or

 

observed recently in which all elements of

 

the communication model were successfully

 

implemented and resulted in a shared message.

 

Was the communication successful? What, if

 

anything, might have improved communication

 

between the sender and receiver?

 

3. Describe the behaviors of a person you know

 

who predominately uses a passive communication

 

style, one who uses an aggressive

 

communication style, and one who uses an

 

assertive communication style. How did each

 

of those styles impact upon their dealings with

 

customers and colleagues?

 

4. Assume that a customer returns an article of

 

clothing or a household item for a refund or

 

credit. Develop six queries a CSR might use in

 

this situation that make use of each type of

 

question: open, probing, closed, alternative

 

choice, leading, and direct.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In no more than 2–3 double-spaced, typed pages in 12-point font (Times New Roman), respond to the Assignment. You should include a title and reference page in addition to the 2–3 page response. Make sure to use only 2 citations maximum in this paper, as this should be original content. Be sure to include references for any resources you use.

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