Ab221 seminar | English homework help




































have you or anyone you know attended a communications


seminar provided by an employer? If


so, in what ways was it more or less effective than


training that used other approaches?


2. Recount a situation you participated in or


observed recently in which all elements of


the communication model were successfully


implemented and resulted in a shared message.


Was the communication successful? What, if


anything, might have improved communication


between the sender and receiver?


3. Describe the behaviors of a person you know


who predominately uses a passive communication


style, one who uses an aggressive


communication style, and one who uses an


assertive communication style. How did each


of those styles impact upon their dealings with


customers and colleagues?


4. Assume that a customer returns an article of


clothing or a household item for a refund or


credit. Develop six queries a CSR might use in


this situation that make use of each type of


question: open, probing, closed, alternative


choice, leading, and direct.



















In no more than 2–3 double-spaced, typed pages in 12-point font (Times New Roman), respond to the Assignment. You should include a title and reference page in addition to the 2–3 page response. Make sure to use only 2 citations maximum in this paper, as this should be original content. Be sure to include references for any resources you use.

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